Refund Policy

Last updated: 2025-12-22

1. Legal Warranty (Québec)

AllerClip™ products are covered by the legal warranty provided under the Civil Code of Québec and the Consumer Protection Act.

This warranty provides, among other things, that products must:

• be fit for the purpose for which they are intended

• match their description

• remain durable for a reasonable period of time, considering their price and normal use

No provision of this policy limits or excludes these rights.

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2. Eligibility for Refund or Replacement

A refund or replacement may be offered in the following situations, including but not limited to:

• manufacturing defects

• product damaged upon receipt

• product unfit for normal use

• product not conforming to its description

Damage resulting from misuse, modification, or normal wear and tear is not eligible.

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3. Required Proof

To assess a request, the customer may be asked to provide:

• clear photos of the product

• a short video demonstrating the issue, if necessary

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4. Procedure

• The customer must contact support@allerclip.com and describe the issue.

• Our team will review the request.

• Depending on the situation, AllerClip™ may offer:

• a replacement

• a refund

• another appropriate solution

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5. Returns

• In some cases, a return of the product may be required.

• Return details (label, shipping costs, return address) will be communicated to the customer if applicable.

• In other situations, no return will be required.

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6. Processing Time

• Requests are processed within a reasonable timeframe after all required information is received.

• Once approved, refunds are issued using the original method of payment.

• Banking processing times may vary depending on the financial institution.

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7. Personalized Products

Personalized products are generally not eligible for return or refund, except in cases of defect or non-conformity, in accordance with the law.

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8. Contact

For any refund-related inquiries: