Delivery Policy

Last updated: 2025-12-22

1. Processions Times

• Orders are processed within 1 to 3 business days following payment confirmation.

• Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Times

• Delivery times vary depending on the destination address.

• Québec / Canada: 2 to 14 business days depending on the carrier.

• International: 7 to 21 business days (if available).

3. Shipping Fees

• Shipping fees are calculated at checkout.

• Free shipping may be offered during special promotions, when applicable.

4. Shipping Carriers

• We use reliable services such as Canada Post or other carriers depending on the region.

• A tracking number is provided when available.

5. Shipping Address

• The buyer is responsible for providing a complete and accurate shipping address.

• AllerClip™ is not responsible for delays or losses resulting from an incorrect address.

6. Delays and Unforeseen Events

• Delays may occur due to weather conditions, peak periods, or carrier errors.

• These situations are beyond our control, but we will do our best to assist the customer.

7. Lost or Undelivered Packages

• If a package appears to be lost, the customer must contact us so that we can open an investigation with the carrier.

• A solution (replacement or refund) may be offered depending on the outcome of the investigation.

8. Returned Packages

• If a package is returned due to an incorrect address or because it was unclaimed, reshipping fees may apply.

9. International Deliveries

• Customs duties, import taxes, or other applicable international fees are the responsibility of the customer.

Contact

For any questions regarding shipping: